Helping users organize their data
Overview
My role: Lead designer and user researcher
When: Q3 2020
User journey map created after the first round of user research
Overview: In Q2 2020, I was part of a cross-functional working group (product managers and designers) that initiated a discovery effort to help inform product direction. We conducted qualitative interviews with 15+ data professionals to better understand their biggest pain points. What surfaced from that research were various data user personas and their top needs. As a follow-up to the research we decided to conduct a round of more in-depth user research focused on a specific user persona that we called “Data Users”, essentially data analysts whose needs primarily center around data organization, data discoverability & accessibility, and data monitoring.
I led user research and worked on a cross-functional team composed of a product manager, data engineering lead, three data engineers, and myself the designer on implementing a solution. Ultimately our goal was to help our users, data analysts, better organize their data on our platform through a new “tags” feature.
Key takeaways:
It’s important to find ways to get technical teammates (in this case my data engineer counterparts) excited about doing front-end work and working with a designer. An effective way to do this is to highlight real user pain points and emphasize the impact you’re hoping to make with a new feature.
Learn what’s already been done and don’t recreate the wheel if unnecessary.
Take an iterative approach.
Concept wireframes used in the second round of user research
More info coming soon!